- PaaS Service License
- License Restrictions
- Support and Service Levels
- PaaS Provider Additional Responsibilities and Obligations
- Customer Responsibilities and Obligations
- Prohibited Use
- Intellectual Property Rights
- Representations and Warranties
- Indemnity and Liability
- Events Following Termination
- Dispute Resolution
- Definitions and Interpretation
- These Terms and Conditions, and any other terms and policies referred to in these Terms and Conditions, form the agreement between Blueberry, Inc. (referred to as "PaaS Provider", "we" or "us") and the user (referred to as "Customer" or "you"), collectively referred to as the Parties or each a Party, (Agreement).
- The PaaS Provider owns, or holds the relevant rights to, BlueberryCMS and will license the use of the Platform as a Service to the Customer.
- The Customer wishes to license the PaaS Services available at BlueberryCMS(Site) from the PaaS Provider.
- This Agreement sets out the terms upon which the PaaS Provider has agreed to grant a license to the Customer to use the PaaS Services.This Agreement is binding on any use of the Services and applies to the Customer from the time the PaaS Provider provides the Customer with an account (Customer's account) to access and use the Services (Effective Date).
- By accessing and/or using the Services you:
- warrant to us that you have the legal capacity to enter into a legally binding agreement with us or (if you are under 18 years of age) you have your parent's or legal guardian's permission to access and use the Site and they have agreed to the Terms on your behalf; and
- agree to use the Services in accordance with this Agreement.
- You must not create a Customer account unless you are at least 18 years of age. If you are a parent or legal guardian permitting a person
who is at least 13 years of age but under 18 years of age (a Minor) create a Customer account and/or use the Site, you agree to:
- supervise the Minor's use of the Site and their account;
- assume all risks associated with, and liabilities resulting from, the Minor's use of the Site and their Customer account;
- ensure that the content on the Site is suitable for the Minor;
- ensure all information submitted to us by the Minor is accurate; and
- provide the consents, representations and warranties contained in the Terms on the Minor's behalf.
- By using our Services and subscribing on our Site, you acknowledge that you have read, understood, and accepted this Agreement and you
have the authority to act on behalf of any person or entity for whom you are using the Services, and you are deemed to have agreed
to this Agreement on behalf of any entity for whom you use the Services.
- On or from the Effective Date and during the Term, the PaaS Provider agrees to provide the Services in accordance with the terms of this Agreement.
- The Customer agrees the PaaS Provider owns or holds the applicable licenses to all Intellectual Property Rights including but not limited
to copyright in the Software and PaaS Services and any documentation provided with the Services by the PaaS Provider to the Customer
including any Customer configuration documentation.
- The PaaS Provider reserves the right to change or remove features of the PaaS Services from time to time. Where there is any material
alteration to the PaaS Services in accordance with this clause, the PaaS Provider will provide the Customer with 20 Business Days&squot;
notice and the Customer agrees that any material alteration is at the PaaS Provider's discretion.
- The Parties agree that the PaaS Provider:
- will supply the Services on a non-exclusive basis;
- does not make any warranty or representation as to the ability of the facilities or services of any third-party suppliers;
- is not liable for any failure in, fault with or degradation of the Services if that failure, fault or degradation is attributable to or caused by any failure of the Customer Environment or the facilities or services of any third party.
- The PaaS Provider reserves the right to refuse any request in relation to the Services that it deems inappropriate, unreasonable or
3. PaaS License
- In consideration for payment of the Fees, the PaaS Provider grants to the Customer a non-exclusive, non-transferable (except as
otherwise permitted under this Agreement), personal, revocable, license to access and use the PaaS Services in accordance with
the Service Provider's intended purpose for the PaaS Services (PaaS License).
- The Customer agrees the PaaS License:
- commences from the Effective Date or the day the Customer is granted access to the PaaS Services by the PaaS Provider,
whichever occurs first;
- permits the Customer to use the PaaS Services in accordance with the PaaS Services&squot; normal operating procedures; and
- permits the Customer to provide access and use of the PaaS Services to Authorized Users by embedding the PaaS Services
into Customer's services to its customers, as applicable.
4. License Restrictions
- The Customer must not access or use the PaaS Services except as permitted by the PaaS License and may not do or authorize the
commission of any act that would or might invalidate or be inconsistent with the PaaS Provider's Intellectual Property
Rights in the PaaS Services or Software. Without limiting the foregoing provisions, the Customer agrees and acknowledges
that it must not and will not permit any person to:
- resell, assign, transfer, distribute or provide others with access to the PaaS Services;
- "frame", "mirror" or serve any of the PaaS Services on any web server or other computer server over the Internet or
any other network;
- copy, alter, modify, create derivative works from, reproduce, resell, transfer to a third party, reverse assemble,
reverse engineer, reverse compile or enhance the PaaS Services or Software; or
- alter, remove or tamper with any trademarks, any patent or copyright notices, or any confidentiality legend or notice,
or any numbers, or other means of identification used on or in relation to the PaaS Services or Software.
- The Customer must not use the PaaS Services in any way which is in breach of any statute, regulation, law or legal right of
any person within the United States or the jurisdiction in which the Customer or its Personnel are located.
- The Customer grants to the PaaS Provider a limited license to copy, transmit, store and back-up or otherwise access, use
or make reference to any Intellectual Property Rights in the Data:
- to supply the Services including to enable the Customer, its Personnel and any Authorized Users to access and use
- to perform analysis for the purpose of predictive analytics in the support of promoting highly available and performant
production environments and other preventative maintenance activities;
- for diagnostic purposes;
- to test, enhance and otherwise modify the Services whether requested by the Customer or not;
- to develop other Services, Features or Capabilities; and
- as reasonably required for the performance of the PaaS Provider's obligations under this Agreement.
- The Customer represents and warrants that:
- any and all Data supplied by the Customer or otherwise accessed by the PaaS Provider through the provision of the
Services is the sole and exclusive property of the Customer or the Customer has secured any and all authorizations
and rights to use the Data as applicable;
- its Data does not breach any relevant laws, regulations or codes;
- its Data does not infringe the Intellectual Property Rights of any third party;
- it will comply with all applicable laws and regulations in the jurisdiction where the Customer accesses and publishes
content using the PaaS Services; and
- to the extent that the Data contains personal data, it has obtained the necessary consents in order to transfer
or permit access to this Data in accordance with applicable privacy and data protection laws and regulations.
- The Customer acknowledges and agrees that:
- any collation, conversion and analysis of Data performed as part of the Services whether by the Services or otherwise
is likely to be subject to human input and machine errors, omissions, delays and losses including but not limited
to any loss of Data. The PaaS Provider is not liable for any such errors, omissions, delays or losses. The
Customer acknowledges and agrees it is responsible for adopting reasonable measures to limit the impact of
such loss or error;
- The PaaS Provider may relocate the Data to another jurisdiction or computing region. In each case, the PaaS Provider
will give the Customer 15 Business Days&squot; notice and use all reasonable endeavors to minimize the effect of
such change on the Customer's access and use of the Services;
- The PaaS Provider is not responsible for any corruption or loss of any Data if such corruption or loss is due to
an act or omission by the Customer, its Personnel, or any Authorized Users; and
- The PaaS Provider is not responsible for the integrity or existence of any Data on the Customer's Environment,
network or any device controlled by the Customer or its Personnel.
- The Customer agrees to indemnify and hold the PaaS Provider harmless for the corruption or loss of any Data controlled
or stored by the Customer to the extent the corruption or loss is not caused by the negligent act or omission of the
PaaS Provider or its Personnel.
6. Support and Service Levels
- During the Term, the PaaS Provider will provide the Support Services in accordance with the Service Level Agreement during the Support Hours provided that:
- the Customer provides the PaaS Provider with notice for applicable Services in accordance with any applicable system and processes as set out on the Site, as applicable; and
- where required, the Customer assists with investigating and ascertaining the root cause of the fault and provides to the PaaS Provider all necessary information relevant to the fault (including but not limited to what actions the Customer or their Personnel invoked in relation to the fault).
7. PaaS Provider Additional Responsibilities and Obligations
- The PaaS Provider must maintain commercially reasonable security measures to protect all Confidential Information in its possession or control, or in the possession or control of its Personnel, from unauthorized access, use, copying or disclosure.
8. Customer Responsibilities and Obligations
- The Customer will provide all required materials as required by the PaaS Provider from time to time for the PaaS Provider
to perform the Services.
- The Customer must, at the Customer's own expense:
- provide all reasonable assistance and cooperation to the PaaS Provider in order to enable the PaaS Provider to
supply the Services in an efficient and timely manner including but not limited to obtaining from Authorized
Users any consents necessary to allow the Customer and its Personnel to engage in the activities described
in this Agreement and to allow the PaaS Provider to provide the Services;
- use reasonable endeavors to ensure the integrity of the Data;
- permit the PaaS Provider and its Personnel to have reasonable access to Customer Environments and content for the
purposes of supplying the Services;
- ensure that only Customer Personnel and Authorized Users will access and use the PaaS Services and such use and
access will be in accordance with the terms and conditions of the PaaS License; and
- make any changes to its Customer Environments and content that may be required to support the delivery and operation
of any Services.
- The Customer is responsible for its use of the Services and must ensure that no person uses the Services:
- to break any law or infringe any person's rights including but not limited to Intellectual Property Rights;
- to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted;
- in any way that damages, interferes with or interrupts the supply of the Services.
- The Customer acknowledges and agrees that:
- it is responsible for all users using the Services including its Personnel and any Authorized Users;
- its use of the Services will be at its own risk;
- it is responsible for maintaining the security of its account and password. The PaaS Provider cannot and will not
be liable for any loss or damage from the Customer's failure to comply with this security obligation;
- the PaaS Provider may enforce a password policy, alter or update the Customer's account logins and passwords, and
the logins and passwords of any Authorized Users at any time throughout the Term;
- the PaaS Provider will not provide account passwords if lost or forgotten. The Customer must have the appropriate
credentials to validate identity to generate a new password;
- the Customer is responsible for all content posted and activity that occurs under their account. This includes
content posted by others who have logins or accounts associated with the Customer's account;
- if they operate a shared Customer account, make (or allow any third party to make) material available by means
of the Services (including links to other sites and content), the Customer is entirely responsible for the
content of, and any harm resulting from, that content. That is the case regardless of what form the content
takes, which includes, but is not limited to text, photo, video, audio, or code;
- the technical processing and transmission of the Service, including the Customer's content, may be transferred
unencrypted and involve
- transmissions over various networks; and
- changes to conform and adapt to technical requirements of connecting networks or devices;
- if the PaaS Provider wishes to alter the delivery of the PaaS Services which requires a change to the Customer Environment
(including reconfigurations or interface customizations to the extent necessary to access or use the PaaS Services)
the Customer will give any assistance to the PaaS Provider or make any such changes to the Customer Environment, that
the PaaS Provider reasonably requires; and
- the PaaS Provider may pursue any available equitable or other remedy against the Customer as a result of a breach by the
Customer of any provision of this Agreement.
9. Prohibited Use
- The Customer acknowledges and agrees that this Agreement incorporates by reference the terms of any acceptable use
policy as set out on the PaaS Provider's website or as provided to the Customer from time to time.
- The Customer acknowledges and agrees that it must not, and will ensure each Authorized User does not:
- use the PaaS Services to violate any legal rights of any person, the Customer or other entity in any jurisdiction;
- use the PaaS Services in relation to crimes such as theft and fraud;
- use the Services in breach of laws relating to the protection of copyright, trade secrets, patents or other
intellectual property and laws relating to spam or privacy;
- make any unauthorized copy of any copyrighted material owned or licensed by the PaaS Provider;
- introduce malicious programs into the PaaS Provider System (e.g. viruses, worms, trojan horses, malware, e-mail
- reveal the Customer's account password to others or allow use of the Customer's account the to those who are
not the Customer's Personnel or Authorized Users;
- use the PaaS Services to make fraudulent offers of goods or services;
- use the PaaS Services to carry out security breaches or disruptions of a network. Security breaches include,
but are not limited to, accessing data of which the Customer is not an intended recipient or logging into
a server or account that the Customer is not expressly authorized to access or corrupting any data. For
the purposes of this paragraph, "security breaches" includes, but is not limited to, network sniffing/monitoring,
pinged floods, packet spoofing, denial of service, and forged routing information for malicious purposes;
- use any program/script/command, or sending messages of any kind, with the intent to interfere with, or disable,
any persons&squot; use of the PaaS Services;
- send any unsolicited email messages through or to users of the PaaS Services or to send any form of harassment
via email, or any other form of messaging, whether through language, frequency, or size of messages; use
the PaaS Services in breach of any person's privacy (such as by way of identity theft or "phishing") is
strictly prohibited; and
- use the PaaS Services to circumvent user authentication or security of any of the Customer's hosts, networks
or accounts or those of the Customer's customers or suppliers.
- Each Party will appoint and maintain at all times a relationship manager who will be responsible for the management
of this Agreement.
- The Customer must pay the PaaS Provider:
- the monthly hosting Fee; and
- any other amount payable to the Provider under this Agreement, without delay using the Payment Method
in accordance with the Payment Terms. All Fees are in USD, and are payable in advance.
- If the Customer requires the use of a purchase order, the Customer is responsible for providing the applicable
purchase order at the time of purchase. The Customer acknowledges and agrees to the extent of any inconsistency
between this Agreement and any terms and conditions attached to the Customer's purchase order, the terms
of this Agreement will prevail. The Parties acknowledge and agree that any pre-printed standard terms and
conditions attached to or on the back of any purchase order will not apply to this Agreement.
- If there is a Variation, the PaaS Provider will include the Variation Fees due and payable for the Variation
performed in invoice(s) subsequent to the performance of any Variation.
- If any payment has not been made in accordance with the Payment Terms, the PaaS Provider may (at its absolute
- immediately cease providing the Services, and recover as a debt due and immediately payable from the
Customer its Additional Costs of doing so;
- engage debt collection services and/or commence legal proceedings in relation to any such amounts;
- report the Customer to any independent credit agencies.
- Subject to clause 12.2, each Party must (and must ensure that its Personnel do):
- keep confidential; and
- not use or permit any unauthorized use of, all Confidential Information.
- Clause 12.1 does not apply where:
- the information is in, or comes into, the public domain (other than by a breach of this clause 12 by
the relevant Party);
- the relevant Party has the prior written consent of the Party that disclosed the Confidential Information;
- the disclosure is required by law;
- the disclosure is required in order to comply with this Agreement, provided that the Party disclosing
the Confidential Information ensures the recipient complies with the terms of this clause 12; and
- the disclosure is to a professional adviser in order to obtain advice in relation to matters arising
in connection with this Agreement and provided that the Party disclosing the Confidential Information
ensures the adviser complies with the terms of this clause 12.
- Each Party acknowledges and agrees that monetary damages may not be an adequate remedy for a breach of this
clause 12. A Party is entitled to seek an injunction, or any other remedy available at law or in equity,
at its discretion, to protect itself from a breach (or continuing breach) of this clause 12.
- This clause 12 will survive the termination or expiry of this Agreement.
13. Intellectual Property Rights
- A Party's ownership of, or any right, title or interest in, any Intellectual Property Rights in an item
which exists prior to the Effective Date (Pre-Existing Material) will not be altered, transferred or
assigned by virtue of this Agreement.
- The Customer grants to the PaaS Provider a non-exclusive, royalty free, non-transferable and revocable
license to use any of the Customer's Intellectual Property Rights including any Pre-Existing Material
as reasonably required for the PaaS Provider to provide the Services to the Customer.
- We do not screen content uploaded onto the PaaS Service, but we have the right (but not the obligation)
in our sole discretion to refuse or remove any content that is available via the Service that we deem
inappropriate, illegal, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise
objectionable or violate any party's Intellectual Property Rights or this Agreement.
- We have the discretion (but not obligation) to terminate a Customer's access to and use of the Services
if, we determine that Customer or its Authorized Users are repeat infringers of the Intellectual Property
Rights of us or third parties.
- This clause 13 will survive the termination or expiry of this Agreement.
- Each Party and its Personnel agrees to comply with its obligations and any other applicable legislation
or privacy guidelines as amended from time to time in relation to personal information collected,
used or disclosed by that Party or its Personnel in connection with the Services and this Agreement.
General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR)
applies to this Agreement, the GDPR Data Processing Schedule where we are a Controller and a Processor
under the GDPR regulation.
- The PaaS Provider will take all reasonable steps to notify the Customer in writing if it becomes aware
of any actual, threatened or suspected breach of Data where such breach involves personal information
as defined in PaaS Provider's Data Breach Response Plan.
- The Customer warrants that it has obtained each of its Personnel's informed consent for the Service
Provider and their respective Personnel to use, store, manipulate or otherwise deal with the personal
information contained in the Data.
- The Customer must ensure that any collection, processing, use, disclosure and transfer by the Customer
and its Personnel of personal information in connection with the performance of its obligations
- The Customer must take all necessary steps to ensure that the personal information held or accessed
by it in connection with this Agreement is protected against misuse, interference and loss, and
from unauthorized access, modification and disclosure (Data Breach). The Customer will promptly
give written or electronic notice to the Service Provider of any actual or suspected Data Breach
and will provide information, assistance and other cooperation as requested by the Service Provider
in respect to the Data Breach.
- The Customer must co-operate with any reasonable requests or directions of the Service Provider relating
to the security, use, disclosure, and transfer of personal information, the Service Provider's
legal obligations relating to the personal information, complaints relating to the personal information
and the rights of individuals to access and correct the personal information or opt out of receiving
any communications from or on behalf of the Customer.
- The Service Provider will retain Customer's information for as long as Customer account is active or
as needed to provide Customer services. Service Provider will retain and use information as necessary
to comply with legal obligations, to resolve disputes, and to enforce agreements.
- This clause 14 will survive the termination or expiry of this Agreement.
15. Representations and Warranties
Each Party represents and warrants to each other Party:
- it has full legal capacity and power to enter into this Agreement, to perform its obligations
under this Agreement to carry out the transactions contemplated by this Agreement,
to own its property and assets and to carry on its business;
- no Insolvency Event has occurred in respect of it;
- this Agreement constitutes legal, valid and binding obligations, enforceable in accordance
with its terms; and
- the execution and performance by it of this Agreement and each transaction contemplated
by it does not conflict with any law, order, judgment, rule or regulation applicable
to it or any document binding on it.
- PaaS Provider
- The PaaS Provider warrants that to the best of its knowledge the Services do not infringe
the Intellectual Property Rights of any third party and there are no actual or threatened
proceedings for any intellectual property infringements in relation to the PaaS Services.
- The PaaS Provider does not warrant that the Services will be error-free or will operate
without interruption or that, except as set out in this Agreement, the Services will
be performed in the manner intended by the Customer or the Services will meet the requirements
of the Customer.
Each Party makes the representations and warranties in clause 15.1 on each day on which it
is a Party.
16. Indemnity and liability
- The PaaS Provider is liable for the acts and omissions of all its Personnel as if they were
done by the PaaS Provider.
- Despite anything to the contrary (but subject to clause 16.3), to the maximum extent permitted
by the law:
- the PaaS Provider's maximum aggregate Liability arising from or in connection with
this Agreement (including the Services or the subject matter of this Agreement)
will be limited to, and must not exceed, in any Contract Year, the total amount
of Fees paid to PaaS Provider in the prior Contract Year; and
- the PaaS Provider will not be liable to the Customer for:
- any loss of profit (including anticipated profit), loss of revenue, loss of business,
loss of goodwill, loss of opportunity, loss of savings (including anticipated
savings), loss of reputation, loss of use and/or loss or corruption of data;
- lack of access to or use of or inability to access or use the Service;
- any conduct or content of any third party on the Services;
- any content obtained from the Services; nor
- unauthorized access, use or alteration of your transmissions or content, whether
under statute, contract, equity, tort (including negligence), indemnity or
- Clause 16.2 will not apply to the PaaS Provider's Liability to the Customer under this Agreement
for any liability which cannot be excluded or limited by applicable law, including:
- fraud or criminal conduct; or
- death or personal injury.
- Despite anything to the contrary, to the maximum extent permitted by the law, the PaaS Provider
will have no Liability, and the Customer releases and discharges the PaaS Provider from
all Liability, arising from or in connection with any:
- failure or delay in providing the Services;
- breach of this Agreement; or
- misuse of the Services,
- where caused or contributed to by any:
- Force Majeure Event;
- a fault or defect in any item of the Customer Environment; or
- act or omission of the Customer or its Personnel.
- The PaaS Provider uses third-party Service Providers to host the Services. The PaaS Provider
will not be liable for any interruption to the Services, unavailability or outage, or any
interruption, unavailability or outage of the Customer's Systems, caused by any such third-party
- The Customer agrees that, to the maximum extent permitted by the law, this Agreement excludes
all terms, conditions and warranties implied by statute, in fact or on any other basis,
except to the extent such terms, conditions and warranties are fully expressed in this
- The Customer agrees to indemnify, and hold harmless, the Service Provider against all Liabilities
and Claims arising out of or in connection with:
- any and all unauthorized use of the PaaS Service;
- Authorized Users access or use of the Services;
- injury to or death of any person caused by any act or omission by or on behalf of the
Customer or its Personnel; and
- damage to any real or tangible property caused by any act or omission by or on behalf
of the Customer or its personnel.
- This Clause 16 will survive the termination or expiry of this Agreement.
- The Term of this Agreement takes effect on and from the Effective Date and continues
for the Initial Term, if specified, and any Renewal Term, or otherwise indefinitely,
unless this Agreement is terminated earlier in accordance with the terms of this
- Applicable to Initial Terms and any Renewal Term:At least 30 Business
Days prior to the expiry of the current Contract Year, either Party may notify
the other that it does not wish for the Term to be renewed and in such event, this
Agreement will expire at the end of the then current Contract Year. If a Party
has not given notice pursuant to this clause, this Agreement is automatically renewed
for another 12-month period (Renewal Term).
- Applicable to Initial Terms and any Renewal Term:If
a Party wishes to vary any of the Terms of this Agreement, it must give at least
30 Business Days' notice prior to the expiry of the current Contract Year to enable
the Parties to meet to discuss any proposed variation.
- Where there is no Initial Term or Renewal Term, Customer may terminate this Agreement by
giving PaaS Provider at least 30 days prior written notice, such termination will take
effect with at the expiry of the then current billing cycle.
- Where there is an Initial Term or Renewal Term, Customer may only terminate this Agreement
in accordance with clause 17.1.2
- The Customer may terminate this Agreement by giving at least 30 Business Days' notice to
the PaaS Provider, or if the PaaS Provider is in breach (other than a trivial breach
causing no material harm) of any provision of this Agreement and, where the breach
is capable of remedy, the PaaS Provider has failed to remedy the breach within 30 Business
Days' of receipt of written notice from the Customer describing the breach and calling
for it to be remedied.
- The PaaS Provider may terminate this Agreement by giving at least 30 Business Days' notice
to the Customer if the Customer is in breach (other than a trivial breach causing no
material harm) of any provision of this Agreement and, where the breach is capable
of remedy, the Customer has failed to remedy the breach within 30 Business Days of
receipt of written notice from the PaaS Provider describing the breach and calling
for it to be remedied.
- The PaaS Provider may terminate this Agreement immediately by giving written notice to
the Customer where:
- the Customer undergoes a Change of Control to a competitor of the PaaS Provider
as determined by the PaaS Provider;
- an Insolvency Event occurs in relation to the Customer;
- the Customer commits a breach of this Agreement not capable of remedy; or
- breaches clause 4 (License Restrictions) or clause 9 (Prohibited Use).
- The PaaS Provider may suspend overdue accounts without notice to the Customer. A $300 reinstatement
charge applies to reactivate any suspended account once full payment has been received.
19. Events Following Termination
- Upon termination of this Agreement, the PaaS Provider will:
- immediately stop performing the Services on behalf of the Customer;
- immediately stop computing services required in connection with the performance
of this Agreement; and
- promptly remove Confidential Information, Intellectual Property and Data in its
possession that belongs to the Customer, excluding specific data elements (such
as Customer's account number) PaaS Provider must retain for Accounting, Tax
and/or Legal obligations.
- Upon termination of this Agreement, the Customer will immediately:
- cease and desist from any use of the Services;
- return to the PaaS Provider all property, including Confidential Information and
Intellectual Property, in its possession that belongs to the PaaS Provider;
- pay any outstanding Fees for all Services completed; and
- Where Customer has terminated due to a major failure of the Services, the Service Provider
will refund the Customer that portion of the Service Fee directly relating to the period
of the major failure.
- The expiry or termination of this Agreement for any reason will be without prejudice to
any rights or liabilities which have accrued prior to the date of expiry or termination
of this Agreement.
- This clause 19 will survive the termination or expiry of this Agreement.
20. Dispute Resolution
- A Party must not commence court proceedings relating to any dispute arising from,
or in connection with, this Agreement (Dispute) without first complying with
this clause 20 unless:
- that Party is seeking urgent interlocutory relief; or
- the Dispute relates to compliance with this clause.
- Notwithstanding the existence of a Dispute, the Parties must continue to perform their
obligations under this Agreement.
- In the event of a Dispute, the Party claiming there is a Dispute must give written
notice to the other Party or Parties to the Dispute setting out the details
of the Dispute and proposing a resolution (Dispute Notice).
- Within 10 Business Days after receipt of the Dispute Notice, each relevant Party
must (if applicable by its senior executives or senior managers who have authority
to reach a resolution on its behalf) meet at least once to attempt to resolve
the Dispute in good faith. All aspects of every such conference, except for
the occurrence of the conference, will be privileged.
- If the relevant Parties are unable to resolve the Dispute within 15 Business Days
after receipt of the Dispute Notice, any Party involved in the Dispute may
(by written notice to the other Parties) submit the Dispute to mediation, with
such mediation to be conducted:
- in good faith;
- in the United States; and
- in accordance with appropriate Mediation Guidelines.
- The costs of mediation are to be split between the relevant Parties, provided that each Party will bear its own costs in relation to the mediation.
- If the Dispute has not been settled within 20 Business Days after the appointment of a mediator, or such other period as agreed in writing between the Parties, the Dispute may be referred by any Party involved in the Dispute (by written notice to the other Parties) to litigation.
- This clause 20 will survive the termination or expiry of this Agreement.
- The Parties agree the PaaS Provider may engage subcontractors to perform the Services on
- The Customer will not solicit or entice away, any person or organization that was an actual
or prospective, client, employee, contractor, representative, agent of, or developer
to, the PaaS Provider, during the Term of this Agreement.
- This clause 22 will survive the termination or expiry of this Agreement.
- A notice or other communication given under this Agreementmust be:
- in writing, in English and signed by the sender; and
- addressed and delivered to the intended recipient by hand, prepaid post or
email in accordance with the notice details last notified by the recipient
to the Parties.
- The Customer's notice details are set out in the Customer's account. The PaaS Provider's
notice details are set out on the Site. A Party may change its notice details by written
notice to the other Parties, which, for the Customer, is by updating their Account,
and for the PaaS Provider, is by updating the Site.
- A notice or communication is taken as having been given:
- when left at a Party's current address for notices;
- if mailed, on the third Business Day after posting (if delivered to an address
within the same country) or on the tenth Business Day after posting (if delivered
to an address within another country); or
- if sent by email, if sent before 5pm on a Business Day in the place of receipt
then on the Business Day when it is sent, otherwise on the following Business
- This subclause will survive the termination or expiry of this Agreement.
If performance of this Agreement or any obligation under this Agreementis prevented,
restricted or interfered with by reasons of Force Majeure and the affected party is
unable to carry out its obligations gives the other party prompt written notice of
such event, then the obligations of the affected party invoking this provision shall
be suspended to the extent necessary by such event. The affected party shall use reasonable
efforts under the circumstances to remove such prevention, restriction or interference
or to limit the impact of the event on its performance and must continue to perform
with reasonable dispatch when the Force Majeure is removed.
Any failure or delay by a Party in exercising a power or right (either wholly or partially)
in relation to this Agreement does not operate as a waiver or prevent that Party from
exercising that power or right or any other power or right. A waiver must be in writing.
Powers, rights, and remedies
Except as provided in this Agreement or permitted by law, the powers, rights, and remedies
of a Party under this Agreement are cumulative and in addition to any other powers,
rights and remedies the Party may have.
Consents or approvals
Except as provided in this Agreement, a Party may give, attach conditions to or withhold
any consent or approval under this Agreement at its sole and absolute discretion. A
Party is not obliged to give reasons for giving or withholding its consent or approval
or for giving its consent or approval subject to conditions.
Neither Party may assign this PaaS Agreement or any right under this PaaS Agreement,
without the consent of the other Party, which consent shall not be unreasonably withheld
or delayed; provided however, that either Party may assign this PaaS Agreement to an
acquirer of all or substantially all of the business of such Party to which this PaaS
Agreement relates, whether by merger, acquisition or otherwise. Either Party may employ
subcontractors in performing its duties under this PaaS Agreement, provided, however,
that such Party shall not be relieved of any obligation under this PaaS Agreement.
Costs and expenses
- Each Party must promptly do all things and execute all further documents necessary
to give full force and effect to this Agreement and their obligations under
- This subclause will survive the termination or expiry of this Agreement.
Each Party must pay its own costs and expenses (including legal costs) in connection
with the negotiation, preparation, and execution of this Agreement and any document
relating to it.
Relationship of Parties
Links to Third Parties
- This Agreement is not intended to create a partnership, joint venture or Agency
relationship between the Parties.
- Nothing in this Agreement gives a Party authority to bind any other Party in any
The Services may contain links to third-party web sites or services that are not owned
or controlled by the PaaS Provider.
The PaaS Provider has no control over, and assumes no responsibility for, the content,
privacy policies, or practices of any third-party web sites or services. The Customer
further acknowledges and agrees the PaaS Provider shall not be responsible or liable,
directly or indirectly, for any damages or loss caused or alleged to be caused by or
in connection with use of or reliance on any such content, goods or services available
on or through any such web sites or services.
Independent legal advice
Each Party acknowledges and agrees that it has had an opportunity to read this Agreement,
it agrees to its terms and, prior to executing it, it has been provided with the opportunity
to seek independent legal advice about its terms.
- If a provision of this Agreement is held to be void, invalid, illegal or unenforceable,
that provision must be read down as narrowly as necessary to allow it to be
valid or enforceable.
- If it is not possible to read down a provision (in whole or in part), that provision
(or that part of that provision) is severed from this Agreement without affecting
the validity or enforceability of the remainder of that provision or the other
provisions in this Agreement.
The Agreement contains the entire understanding between the Parties, and supersedes
all previous discussions, communications, negotiations, understandings, representations,
warranties, commitments and agreements, in respect of its subject matter.
This Agreement may only be amended by written document executed by all Parties.
Governing law and jurisdiction
- The rights arising out of this Agreement do not exclude any other rights of either
- Each indemnity in this Agreement is a continuing obligation that is separate and
independent from the other obligations of the Parties under this Agreement.
- A Party is not obliged to take any action, or incur any expense, before enforcing
any indemnity under this Agreement.
This Agreement is governed by the laws of the United States. Each Party irrevocably
and unconditionally submits to the exclusive jurisdiction of the courts operating in
the United States and any courts entitled to hear appeals from those courts and waives
any right to object to proceedings being brought in those courts.
24. Definitions and Interpretation
In this Agreement, unless the context otherwise requires:
Additional Costs means any additional costs, expenses, damages or losses
suffered or incurred by the PaaS Provider.
Authorized User means the user(s) permitted to use the PaaS Services and
the content, including Data, generated by, or the output of, the PaaS Services as a
part of the Customer's services to its customers.
Business Day means a day on which banks are open for general banking business
in the United States, excluding Saturdays, Sundays and United States public holidays.
Business Hours means 9:00 AM to 5:00 PM EST Monday – Friday excluding United
States public holidays.
Change in Control occurs in respect of a Party if, after the Effective
Date, a person acquires (directly or indirectly):
- shares in that Party conferring alone or in aggregate 50% or more of the voting or
economic interests in that Party on a fully diluted basis;
- the power to control the appointment or dismissal of a majority of the directors of
that Party; or
- the capacity to control the financial and operating policies or management of that
Claim means any actual, contingent, present or future claim, demand, action,
suit or proceeding for any Liability, restitution, equitable compensation, account,
injunctive relief, specific performance or any other remedy of whatever nature and
however arising, whether direct or indirect, and whether in contract, tort (including
but not limited to negligence) or otherwise.
Confidential Information includes information or documentation which:
- is disclosed to the recipient in connection with this Agreement (whether before or
after the Effective Date);
- is prepared or produced under or in connection with this Agreement (whether before
or after the Effective Date); or
- relates to:
- the business, assets or affairs of a Party or any of its affiliates;
- the business, assets or affairs of a company in a group of companies to which
the Customer belongs, or any client of that company in the group; or
- the subject matter of, the terms of and/or any transactions contemplated by
this Agreement, whether or not such information or documentation is reduced
to a tangible form or marked in writing as "confidential", and whether
it is disclosed to the recipient or received, acquired, overheard or learnt
by the recipient in any way whatsoever.
Contract Year means a 12-month period commencing on:
- the Effective Date; and
- each subsequent anniversary of the Effective Date, of this Agreement during the Term.
Customer Environment means the computing environment of the Customer including all hardware, software, information technology and telecommunications services and Systems.
Data means all of the information, documents and other data provided by the Customer or their Personnel to the SaaS Provider, any content uploaded by the Customer or Personnel to the SaaS Provider’s Systems, or otherwise accessed by the SaaS Provider in providing the Services.
Dispute has the meaning given in clause 20.1.1.a.
Dispute Notice has the meaning given in clause 20.2.1.
Fee means the fee set out on the Site for the Customer account.
Force Majeure means any event or circumstances beyond the reasonable control of a Party including any fire, lightning strike, flood, earthquake, natural disaster, sabotage, nuclear contamination, terrorism, war or civil riot that occurs to the extent that it:
- would be unreasonable to expect the affected Party to have planned for, avoided or minimized the impact of such circumstance by appropriate risk management, disaster recovery or business resumption plan; and
- results in a Party being unable to perform an obligation under this Agreement on time.
Initial Term means the initial term set out in the Customer account.
Insolvency Event means the occurrence of any one or more of the following
events in relation to a Party:
- the Party is or states that it is insolvent or is deemed or presumed to be insolvent under any applicable laws;
- an application or order is made for the winding up, bankruptcy or dissolution of the Party or a resolution is passed or any steps are taken to pass a resolution for its winding up or dissolution;
- an administrator, provisional liquidator, liquidator or person having a similar or analogous function under the laws of any relevant jurisdiction is appointed in respect of the Party or any action is taken to appoint any such person and the action is not stayed, withdrawn or dismissed within 10 Business Days;
- a controller is appointed in respect of any of the Party's property;
- the Party is deregistered or notice of its proposed deregistration is given to it;
- a distress, attachment or execution is levied or becomes enforceable against the Party
or any of its property;
- the Party enters into or takes action to enter into an arrangement, composition or
compromise with, or assignment for the benefit of, all or any class of its creditors
or members or a moratorium involving any of them;
- a receiver or manager (or both) or trustee in bankruptcy is appointed in respect of
the Party or its property;
- a petition for the making of a sequestration order against the estate of the Party
is presented and the petition is not stayed, withdrawn or dismissed within 10 Business
Days or the Party presents a petition against itself; or
- anything analogous to or of a similar effect to anything described above under the
law of any relevant jurisdiction occurs in respect of the Party.
Intellectual Property Rights means all present and future rights to:
- registered or unregistered designs, patents, trademarks;
- trade, business, company or domain names;
- know-how, inventions, processes, trade secrets;
- circuit layouts, databases or source code; and
- any similar rights in any part of the world, including any application, or right to
apply, for registration of, and any improvements, enhancements or modifications
of, the foregoing.
Liability means any expense, charge, cost, liability, loss, damage, claim,
demand or proceeding (whether under statute, contract, equity, tort (including negligence),
indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether
present, unascertained, future or contingent.
Page View means any time Customer's account loads a page (website) that
has PaaS Services embedded within it.
Party means a party to this Agreement from time to time, and Parties means
all of them.
Payment Method is by credit card, Wire Transfers, or Bank Deposit.
Payment Terms means 30 days from the date of the invoice.
Personnel means in relation to a Party, any employee, contractor, officer
and agent of that Party.
Products means hardware or software.
PaaS License is defined in clause 3.1.
PaaS Services means the BlueberryCMS Platform as a Service described on
Service Level means any service levels set out on the Site.
Services means the PaaS Services and Support Services, to be provided
or licensed by the PaaS Provider to the Customer on the terms and conditions set out
in this Agreement.
Software means the software used to provide the Services, and includes
any instructions in hard copy or electronic form and any update, modification or release
of any part of that software after this Agreement is entered into by the Parties.
Support Hours means:
- the hours the PaaS Provider will provide the Support Services as set out on the Site;
- if such hours are not specified, United States EST Business Hours.
Support Services are set out on the Site.
System means a combination of Products or a combination of Products and
Services which are integrated and operate together, including the network and hosting
Term means the term of this Agreement as set out in clause 17.
Variation means a change to the PaaS License after the date of this Agreement.
Variation Fee means any variation to the Fee as a consequence of the Variation.
In this Agreement, unless the context otherwise requires:
- the singular includes the plural and the plural includes the singular;
- headings are for convenience only and do not affect interpretation;
- a reference to a clause, paragraph, schedule or annexure is a reference to a clause,
paragraph, schedule or annexure, as the case may be, of this Agreement;
- if any act which must be done under this Agreement is to be done on a day that
is not a Business Day then the act must be done on or by the next Business
- a reference to any legislation or law includes subordinate legislation or law and
all amendments, consolidations, replacements or re-enactments from time to
- where a word or phrase is defined, its other grammatical forms have a corresponding
- a reference to a natural person includes a body corporate, partnership, joint venture,
association, government or statutory body or authority or other legal entity
and vice versa;
- includes and similar words mean includes without limitation;
- no clause will be interpreted to the disadvantage of a Party merely because that
Party drafted the clause or would otherwise benefit from it;
- a reference to a Party to a document includes that Party's executors, administrators,
successors, permitted assigns and persons substituted by novation from time
- a reference to this Agreement or any other document includes the document, all
schedules and all annexures as novated, amended, supplemented, varied or replaced
from time to time;
- a reference to a covenant, obligation or agreement of two or more persons binds
or benefits them jointly and severally;
- if a period of time is specified and dates from a given day or the day of an act
or event, it is to be calculated exclusive of that day;
- a reference to time is to local time in Berlin, Maryland United States; and
- a reference to $ or dollars refers to the USD currency of the United States from
time to time.
The Data Protection and Information Assets Team
P.O. Box 133
Berlin, MD 21811 United States
Updated: Feb 05, 2020